Last updated: 16 December 2025
Privacy Policy
This Privacy Policy describes how MANPACK PTE. LTD. (“we”, “us”, or “our”), a company incorporated in Singapore, collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
This Privacy Policy applies to:
●Visitors to our website
●Individuals who are contacted via our outbound AI-powered calling systems
●Our customers and their authorised users
1. Personal Data We Collect
Depending on the context, we may collect the following personal data:
● Contact information (e.g. name, business contact number, business email address)
● Call-related data from outbound calls only (e.g. call recordings, call transcripts, call metadata such as date, time, and duration)
● Interaction data generated by our AI systems during calls
● Technical information (e.g. IP address, browser type, device identifiers)
● Any other information voluntarily provided to us
2. Purposes of Collection, Use and Disclosure
We collect, use and disclose personal data for the following purposes:
● Providing AI-powered calling, lead engagement, and customer outreach services
● Facilitating and managing outbound calls
● Quality assurance, service monitoring, analytics, and reporting
● Improving and training our AI models and services
● Customer support and account management
● Compliance with legal and regulatory obligations
● Any other purposes notified to you at the time of collection or with your consent
3. Consent and Notification
We collect, use and disclose personal data with consent or deemed consent in accordance with the PDPA.
In relation to outbound calls conducted using our systems, call recordings may be made for purposes such as quality assurance, compliance, dispute resolution, and service monitoring. Where required under the PDPA, consent for such recording may be obtained by our customers or deemed to have been provided based on the circumstances of the interaction.
Individuals may withdraw their consent at any time by contacting us using the details in Section 10. Withdrawal of consent may affect our ability to continue providing certain services.
4. Disclosure of Personal Data
We may disclose personal data to:
● Our customers who use our services
● Third-party service providers and sub-processors (including cloud hosting providers,telecommunications providers, and AI technology partners)
● Professional advisers (e.g. legal, accounting)
● Regulatory authorities where required by law
All third parties are required to protect personal data in a manner consistent with the PDPA.
5. Use of AI and Automated Processing
Our services involve the use of artificial intelligence and automated systems to conduct outbound calls, including call flow management and conversational responses.
Call recordings and transcripts are not used to train, fine-tune, or improve our AI models, nor are they used to train or improve any global or third-party AI models.
Any insights, summaries, or analytics generated are intended solely to support service delivery, quality assurance, and reporting, and appropriate safeguards are implemented to ensure compliance with the PDPA.
6. Cross-Border Transfers
Personal data may be transferred outside Singapore where necessary for service delivery. Where such transfers occur, we ensure that the recipient provides a standard of protection comparable to that under the PDPA.
7. Retention of Personal Data
Personal data is retained for as long as it remains necessary for business, legal, or compliance purposes.
Individuals may request the deletion of their personal data by contacting us using the details in Section 10. Upon receiving a valid deletion request, we will assess and process the request in accordance with the PDPA, subject to any legal or contractual retention obligations.
8. Protection of Personal Data
We implement reasonable administrative, physical, and technical security measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
9. Access and Correction Requests
You may request access to or correction of your personal data in our possession or control by submitting a written request to us.
10.Contact Us / Data Protection Officer
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact our Data Protection Officer:
Data Protection Officer
Email: dpo@manpack.sg